I tried to save our family money.
I really did.
But after kicking Comcast to the curb over two years ago and Verizon’s internet-only rates going higher and higher, the question became: now what??
And after my experience this week with both companies, I’ve learned that customer service is way more important than saving money.
Keep reading to see why…
It All Began Two Years Ago…
I did something that I thought I’d never have the guts to do:
I got rid of cable.
Suddenly, I had joined the ranks of renegades in the Cord Cutting Club and earned my Consumer A+ badge. No cable company was going to walk all over me! It was actually pretty freeing (and scary! Where would we get our entertainment now?!?!).
In fact, I wrote a full step-by-step tutorial on how we finally cut the cord on my other blog to help other Cutters that wanted to join the club, showing them the numbers of what I would be saving.
Replacing our cable plan with an internet-only plan and buying the Mohu Leaf antenna to pull in all of our local channels for free, we were set! And it felt good!
The Dreaded “Discount Discontinuation Disaster.”
You know the drill, though. You start out super cheap. But after a year or so, the bill creeps back up.
We went from $55 up to $75 after a year…. Then up to $85….and recently, a little more than two years after signing with Verizon, my bill for internet-only recently topped out at $92. Now what??
Crawling Back to Comcast
Being the Awesomely Unafraid Consumer, I called Verizon trying to get a better deal. Although they offered some deals, those rates weren’t as good as their advertised new customer deals.
I swallowed my pride and called Comcast for a $65 a month new customer deal, including internet and 45 cable channels.
SIGH….I felt like a sell-out.
Two years without cable TV and now I was dropping out of the Cord Cutters Club for the sake of saving a few dollars a month…
But money talks.
And my money was hoarsely whispering, “Switch to Comcaaaaassttt!”
The Comcast Installation Gone Wrong
I tried to give Comcast the benefit of the doubt that they wouldn’t screw this up.
Not only did they not commute with me about my installation and sent workers to my house unannounced, but the men they sent dug up parts of my yard in prepping to lay cable wires, hitting my existing Verizon internet cables running from my house.
As a blogger working from home (hubby works from home, too), the internet is our life-line and bread and butter.
When coordinating with Comcast about the matter, they didn’t assure me that my installation would be moved up with high priority considering that they’d knocked out my existing internet connect.
Verizon, on the other hand, sent a technician out immediately the following morning, and within minutes, my internet was restored.
I was done with Comast. Done. They wouldn’t get a dime of my money.
Sticking With Verizon…
I decided to lock in a 2-year agreement with Verizon for a faster internet speed than my current speed. I had 50/50 mbps and increased it to 75/75 mbps.
The best part is that my bill just got knocked down from $92 to only $57.99 (taxes included).
Not only am I going to save about $34, but I still don’t have cable TV and I don’t feel like a sell-out!
Plus, I’ve been using SlingTV to get some cable channels for $20 a month (HGTV!!), and I can cancel whenever I want.
Here’s a screenshot of the email they sent:
Why Saving Money Isn’t Everything
I learned a valuable lesson in all this:
Saving money isn’t everything.
It’s tempting to want to switch company with the promise to save money.
You should look at other companies!
But don’t base those decisions on money alone.
If you also had gotten rid of cable and now you’re at the point where your bill is creeping up, definitely comparison shop.
But don’t forget to compare customer service. Who responds quicker? Who seems to take you more seriously? Who’s treating your better? Who seems to have their “stuff” together?
Those things matter, too.
I would rather pay a few extra dollars each month for the satisfaction of knowing that I’m not supporting a company that has proven to fail me in each transaction that I’ve had with them.
But Now What After You Get Rid of Cable??
If you’ve been thinking about getting rid of cable, go read my other step-by-step tutorial on how to get rid of cable.
If you’ve been a victim of the “Dreaded Discount Discontinuation” rate hikes, here are your options:
Option 1: Ask For Discounts
Like in my case, the discounts may not be much. But just see what they have. Anything helps!
Option 2: Cancel Your Account….Then Reconnect In Your Spouse’s Name
Yep, it totally works. A Verizon technician is the one that gave me the tip. How cool is that? 🙂 Just make sure that the account is in one spouse’s name. Then when you cancel, call back with the other spouse’s name and get a new account under their name. The following year, cancel again and put it back in your name. Then you can keep taking advantage of the New Customer’s Only discounts.
Option 3: Get a Bundle
I know…. I hate the bundling, too! Especially if I don’t want a house phone, why do I want it in my bundle? But if it means you can go from $90 a month to $75, that $15 a month savings might be worth it.
Option 4: Switch Companies
If you can and have good experiences, then just switch. You’ll have to pay an installation fee, about $69 or more. But the savings you get with a new company will pay for it after a couple months.
Option 5: Buy a Mohu Leaf Antenna
Cancel your cable TV and have an “internet only” plan. Then buy a Mohu Leaf Antenna to pick up free local channels in your area. I get about 40 free local channels and can get FOX, NBC, ABC, etc., without paying. It’s been two years and the Mohu Leaf still works great! I’m going to get one for my bedroom, too. Just be sure to check Antenna Web to see which channels you’ll be able to pick up with the antenna.
Here’s a short video review I did for the Mohu Leaf Antenna so you can see how well it works and how easy it is to install.
Don’t forget to try other sites like Netflix, Hulu, Amazon Prime, and Sling TV to get access to lots of shows and stuff. I know it can all add up to what the price of cable TV is, but for me, knowing that I’ve got control over what I watch makes me feel like I’m that much more of a renegade! LOL
So have you guys struggled with cable TV, especially after the rate hikes? Let’s chat about this!
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